Frequently Asked Questions
Q: What happens if my return is rejected?
A: If your return is REJECTED, we will communicate to you:
The date of rejection
Why it was rejected
What you need to do to correct the error
The amount of the fee we may charge you to retransmit your return, if any.
If the return will not be retransmitted, or is not transmittable, the instructions on how and when you need to file your return with the IRS.
Most of the rejects occur due to errors in the Social Security Numbers (SSNs), birth dates or the Employer ID Numbers. Please check these numbers very carefully. Also, if there has been a name change (such as by marriage) and not reported to the Social Security Administration, returns with such SSNs will reject.