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The FileYourTaxes.com system has two levels of customer service. They are
  • Automated Customer Service, and
  • Personalized Customer Service

Automated Customer Service
Automated Customer Service is a free option available to all users of FileYourTaxes.com. Automated Customer Service includes our OnLine Questions & Answers web pages, automated eMail notices, and automated replies from our eMail the Taxman secure eMail feature.

Contacting FileYourTaxes.com
Questions regarding tax return information can only be answered through the secure messaging system that is available by logging into a tax return. Specific tax return inquiries sent via open eMail will not be answered to protect the privacy and security of taxpayer information. If you wish to contact us you may do so:
via eMail
taxman@FileYourTaxes.com
via mail
PO Box 7657
Oxnard, CA 93031-7657
via phone
805.644.9398
(not a toll free number)

Personalized Customer Service
Personalized Customer Service is not included in the Free File Product. Personalized Customer Service includes individually answered secure eMails and other types of customer service. Many times taxpayers will use Personalized Customer Service to inquire about their tax return after it has been filed. Most answers to questions asked to our Personalized Customer Service are answered in the above Automated Customer Service Features.

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